Cancellation & rescheduling
We understand that plans can change.
At The Daily Edit, we strive to be flexible while also respecting the time reserved for each client appointment.
Cancellations
- Appointments cancelled with 24 hours’ notice or more may be cancelled or rescheduled at no charge.
- Appointments cancelled with less than 24 hours’ notice are subject to a cancellation fee of 50% of the scheduled service fee.
- Same-day cancellations, or appointments where we’re unable to access the scheduled service location, may be charged up to the full service fee.
Rescheduling
Need to change your appointment? No problem. Appointments may be rescheduled without charge when at least 24 hours’ notice is provided. We’ll make every effort to accommodate your preferred new date and time based on availability.
Shopping & pre-purchased items
If purchases have already been made on your behalf before a cancellation is received, you remain responsible for reimbursing The Daily Edit for all approved purchases and any non-refundable expenses incurred.
Mileage & travel
Mileage charges only apply when travel occurs outside the Tri-Cities service area. If a cancellation is received after travel has begun, applicable mileage and approved expenses may still be charged.
Late changes during service
Additional tasks or changes requested after a booking has begun are welcome whenever possible. Depending on the time required, additional service fees may apply.
Our commitment
We value your time and appreciate the same consideration for ours. Our goal is to provide reliable, thoughtful and professional concierge services while remaining as flexible and accommodating as possible.
If you need to make changes to your booking, please contact us as soon as possible at 604-250-5406 or info@thedailyedit.ca. We’ll always do our best to help.
Life is busy. Consider it handled.